Frequently Asked Questions

🛒 Orders & Products

Browse our online shop and select your chosen article. Click on the “add to cart” button on the product page. If you now want to complete your order, click on “checkout”. If you’d like to add more products to your order, you can simply carry on browsing through the online shop and view your cart at any time by clicking on the cart symbol. Here, you can enter your billing address and preferred payment method as well as review your order. To complete your order, simply click on “buy now”.

Once you’ve placed your order, you’ll receive a message with all the information about your order to the email address you provided.

The receipt will be sent to you by email on the evening after your order has been dispatched. 

No, the tectake online shop does not have a minimum order value. 

You can cancel your order without providing a reason as long as it hasn’t yet been dispatched. You can do so by contacting our customer service team.   

This shouldn’t happen. If it does, we’re sorry. We will send you the missing item. Please contact our customer customer service team. If your order contains multiple packages, please wait 1-2 days. The items will have been sent together but the delivery agent may have separated them.

A set of assembly instructions is included with the product. You can also find instructional videos for many of our products on YouTube.

All available products are listed in the tectake online shop. If a product is currently not available, the item is marked accordingly and you have the option of being informed when the item is back in stock.

The prices applicable at the time of your order are the prices relevant to you. Any changes to prices afterwards will not affect your order.

Yes, the advertised product is the same that the customer receives at home. However, its tonality may differ from the product shown in the images on the web due to the color, brightness and contrast settings of your monitor.

💰 Payment Methods

In the tectake online shop, you can pay by credit card (MasterCard & Visa), PayPal, Apple Pay, Google Pay, Klarna, bizum & bank transfer. Simply choose the option that is easiest and safest for you.

You transfer the full amount for your order to our bank account. Our bank details are provided by email once your order has been received. Your order will be dispatched once we receive your payment.

🚚 Shipping & Delivery

You’ll find an overview of delivery costs and times here.

Yes. As soon as your order has been dispatched, you’ll receive an email with information about tracking your delivery. The automatic emails from the system are often assigned to the spam folder, in case you have not received said email, please check this folder.

🔄 Withdrawal & Returns

Find out everything about your right to withdraw here.

If you wish to return your order, you will be responsible for the return shipping costs. The return shipping costs depend on the size and weight of the package.

🔧 Guarantee & Replacement Parts

You have statutory guarantee rights for 2 years. Find out more here.

Missing or defective parts or items are exchanged or reshipped without issue. With the help of an exploded view it is an easy and clear process both for you as a customer and for us as sellers.

This shouldn’t happen. If it does, we’re very sorry. Please contact our customer service team so we can deal with the fault.

In this case, please write us an email explaining what’s missing. We will then send you the parts right away.

📧 User Account & Newsletter

The tectake customer account gives you a good overview of your activities on tectake.es. You can manage your orders and wishlist as well as edit and review your personal data.

You can create your own customer account on tectake.es in just a few steps by clicking on the following link.

No problem. Go to “my account” -> “my user account” and click on “forgotten password” on the right to reset your password.

You can manage your data in your user account. Here, you can change your address, newsletter subscriptions or email address in just a few clicks.

The tectake newsletter makes sure you’re always up to date on new products and savings in our online shop. You’ll also regularly receive voucher codes in the newsletters.

There is a link at the end of the newsletter to let you easily unsubscribe from the newsletter.

💸 Discount Code

Enter your personal discount code into the relevant field during the checkout process and click on “Apply Coupon”. You can see your discount right away.

No, you can only use one discount code on each order. But you can use your other discount code on your next order.

This can happen if your discount code has expired or your cart hasn’t reached the required minimum order value.

✅ Quality Seals

The Trustpilot seal is a sign of quality for online shops. Shops that fulfil the quality standards in terms of service, data protection, payment and delivery are allowed to use the seal on their websites. We place great importance on fulfilling these criteria so we can offer you the best possible service.

💻 Website & Data Protection>

As long as you have the latest version of your browser, you can surf the tectake website without any problems.

Yes, it is. You can find out about all the measures we’ve taken in our list of security measures.

Yes, we use cookies in order to offer you useful features. You can decide whether to allow cookies or not. If you choose not to accept cookies from the www.tectake.es website, it may be possible that you cannot use all the features of our website and some of our services. We hope you understand. Find out more here.

What can I do if my question hasn’t been answered above?

Please contact our customer service team directly so we can answer your questions.